Urban Science

AfterSales Performance

Turn customer loyalty
from a random occurrence
to a repeating pattern.

Parts and Service departments are the primary profit generators for a dealership and are also a major driver of customer loyalty – leading to additional vehicle sales and higher dealer performance levels. It’s essential to arm your dealers to seize the opportunity and be a major driver of service retention and long-term loyalty.

If they’re not coming in for service,
we’ll find out why.

We uncover opportunities to increase service retention, reduce defections, and improve long-term brand loyalty – ultimately making dealerships more competitive and driving revenue growth across your network.

Uncover Opportunity

Identify and analyze key service metrics to build a true picture of performance across your aftersales network and empower your dealers to win more opportunities in their regions.

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Empower action

Arm your dealers with the insights and tools to identify high-potential prospects and focus their marketing efforts to drive opportunity into their service lanes.

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Monitor impact

Track the impact of your service performance to more deeply monitor factors like service absorption and your true cost of labor.

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Learn to see opportunity more clearly

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SERVICEVIEW™

The fastest, most accurate way to diagnose your service opportunities.

In the fast-paced world of a Service department, time truly is money. As the premier scientific aftersales solution, ServiceView delivers streamlined access to the most important data to ensure impactful efficiency, competitiveness, and opportunistic decision-making.

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AUTOHOOK®

Private offers. And the proof they’re working.

AutoHook incentive campaigns are scientifically proven to drive qualified customers to dealers’ service lanes through multi-channel, highly targeted private offers.

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FINANCIALVIEW™

Measure the money you’re making or missing.

Understand the contribution the Service and Parts departments make to the success of the aftersales network as a whole. FinancialView tracks the impact of your service performance to more deeply monitor factors like service absorption and your true cost of labor.

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Proving the clarity of our vision every day.

From high-volume brands to niche vehicles, Urban Science is trusted by dealers to uncover their most certain opportunities for success.

What our clients are saying.

“Truly listens to our needs and uses data to drive recommendations and problem-solving.”

OEM Aftersales Lead, North America

“Great team! Efficient and reliable.”

OEM Aftersales Leader, North America

“The Urban Science team displays a mastery of the automotive industry through highly technical business expertise.”

OEM Aftersales Leader, Europe

Latest insights

October 22nd,  2024

Accelerating Electric Vehicle Sales with AutoHook® Test Drive Incentives

Discover how a national OEM overcame the challenge of low electric vehicle (EV) engagement at dealerships and unlocked untapped sales potential through targeted test drive incentives.

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October 16th, 2024

Take Control of Your Lead Quality

Dealerships are constantly on the hunt for more leads, but the quest for quantity can often overshadow the importance of quality.

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October 16th, 2024

Q3 EV Retail Sales Report

  This Q3 electric vehicle* (EV) retail sales report features Urban Science’s proprietary 2024 sales insights through September 30, 2024, for the battery electric vehicle (BEV), plug-in hybrid electric vehicle […]

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October 8th, 2024

Urban Scientists provide a statistical lifeline to UK-based Royal National Lifeboat Institution

Each day, we tap the power of our proven scientific processes and methodologies to help the world’s top automotive firms overcome previously unsolvable challenges and invent their futures – our […]

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October 7th, 2024

Empowering India’s Auto Industry: Charting a Path to Independence and Innovation

India’s automotive industry stands at a crossroads, wrestling with the challenge of reducing its dependency on China…

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October 3rd, 2024

Consumers Keep Service Levels High

This year the length of time Americans keep their cars hit an all-time record high — 12.6 years, according to S&P Global Mobility. Even those who don’t know that number likely realize there’s a huge spike in the need for auto service based on the glut of cars in dealership service bays.

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October 1st, 2024

Navigating surging auto recalls: turning challenges into opportunities for OEMs, dealers in the U.S.

In recent months, the automotive industry and the media have been buzzing with news about automaker recalls…

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September 27th, 2024

Driving Your Dealership Ahead with Artificial Intelligence

As Artificial Intelligence (AI) continues to become more commonplace throughout business, smart dealers are embracing the technology and educating customers about the benefits.

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September 26th, 2024

European EV Market Share: forecasting the competitive rise of Chinese EV brands against established manufacturers

As Europe’s electric vehicle adoption accelerates, the continent is poised for a transformative shift, with the market expected to grow…

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September 26th, 2024

Urban Science UK office partners with data analytics bootcamp, advancing diverse talent and unlocking untraditional pathways to STEM careers

At Urban Science, we’re constantly seeking ways to propel the next generation of STEM leaders to succeed in the spirit of our Invent the Future value. Sometimes we do this […]

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September 24th, 2024

Urban Science sets new standard in automotive ad targeting through machine learning powered by unrivaled industry sales data

DETROIT, Mich., September 24, 2024 – Urban Science, a leading global automotive consultancy and technology firm, today announced the launch of its enhanced In-Market Audiences, which harness the company’s unrivaled […]

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  • MANUFACTURER
  • NETWORKPERFORMANCE

    Proactive network management to connect today’s consumers with automotive more efficiently.

  • SALESPERFORMANCE

    Uncover what really impacts daily performance to grow market share.

  • AFTERSALESPERFORMANCE

    Bring customers back to increase service retention and build long-term loyalty.

  • MARKETINGPERFORMANCE

    Scientific precision to make every marketing dollar work harder.

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