April 28th, 2025

The Intelligence Behind Next-Level Experiences: Applying Defection Insights to Transform the Customer Experience

April 24th, 2025

The Intelligence Behind Next-Level Experiences

Applying Defection Insights to Transform the Customer Experience

Learn how Urban Science helped the Cable Dahmer Automotive Group gain visibility into why customers were defecting- and take action. With data-driven strategies, they implemented targeted follow-ups and operational improvements that led to measurable growth.

The results exceeded expectations. Year over Year Performance improvement showed increases in the following areas:

35% close rate
28% bought from dealer
21% market share
8% sales effectiveness

Download the full case study to see how defection insights can help you can optimize performance and grow sales!

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